What forms of payment to you accept?
Superheadsets.com accepts Visa and MasterCard credit cards. Purchase orders are accepted from government agencies. Net 30 term are available for companies which purchase a minimum of 20 units ($2500) per month and have an approved credit application on file. Wire Transfers / Bank Transfer, are also acceptable.
What is your return policy?
Superheadsets offers a 60-day money back guarantee, less all shipping charges. If you purchase one unit and don't like it for any reason, simply call and request an RMA (Return Merchandise Authorization) number and return for a full credit less shipping. If multiple items or items purchased from our specials page are being returned, a 15% restocking fee may apply.
Can I cancel an order?
Superheadsets will cancel any order before 2:00pm (Eastern Time) at no charge. After 2:00pm, orders are picked up by UPS/FedEx and will need an RMA (Return Merchandise Authorization) to be returned for a full credit less shipping.
Are you a Plantronics distributor?
Superheadset is associated with a Plantronics stocking distributor, that buys directly from Plantronics and stock inventory available for immediate shipping. This also means a higher level of support for our customers. Should you need a warranty product replaced from Plantronics, you typically receive it within 48-72 hours. If you have special needs or complex technical issues, we can quickly and efficiently get results from Plantronics.
How much is shipping?
Superheadsets charges a flat fee of $7.95 to ship your entire order by UPS Ground within the continental United States. Second Day, Overnight, Hawaii and Alaska shipping rates are available per our online Shipping Rate Chart. Please call for international shipping rates.
Do you ship internationally?
Superheadsets ships worldwide from the U.S. (except to Canada) and we are able to offer low shipping rates because of our volume. We have excellent Federal Express rates or we can ship on your account with an existing carrier or freight forwarder. Because of the rise in credit card fraud, we require a $500.00 minimum order and wire/bank transfer for payment.
Canadian orders are shipped from a locally associated Plantronics dealer.
